与客服沟通常用语：海淘小白也能玩转英文客服

海淘订单有问题？在线联系客服是最方便快捷了，一般来说在网页上找到【live chat】就可以，那么我们要怎么用英语跟客服讲呢？迪沅转运给大家整理

一、取消订单

如果想取消订单，可以使用以下表达方式：

“I want to cancel my order #订单号, I hope you can help me.”

当客服询问取消订单的理由时，可以给出的理由包括：

1. 信息/地址有误：“I entered wrong information/ address.”
2. 买错东西了：“I bought wrong items.”

二、退货

退货分为两种情况：一种是商品已收到，一种是在路上。

1. 已收到商品想退回

   • 表达方式：“I received the order #订单号，but I want to return it. Can you send a return label to me？”

2. 商品在路上想退回

   • 真实案例：地址填错了
   • 表达方式：“I met a problem that I entered the wrong address, so I cannot receive the package. I hope you can help inform the express company.”

三、忘记输入折扣码

如果忘记输入折扣码，可以这样与客服沟通：

“I forgot to add a promo code in the order #订单号，and I hope you can help me. The promo code is XXX.”

四、忘记发货或者物流状态异常

当遇到忘记发货或物流状态异常时，可以这样向客服反馈：

“I hope you can help me check the shipping status of order #订单号，because I have not received the package after the expected delivery date.”

如果客服告知仓库忘记发出并表示要退款时，可以表达自己的意愿，例如不想退款而希望补发订单：

“No, I received the email a week ago, and it told me that items were shipped. This package is important to me and I hope you can make a replacement order.”